“Constraint: anything that limits a system from achieving higher performance versus its goal.” —Eli Goldratt, What Is This Thing Called Theory of Constraints and How Should… Read More »Three Warning Signs Your Process Improvement Effort Will Fail
Determining root causes seems to be a lost art. It’s a discipline, and if we aren’t willing to apply disciplined thinking when diagnosing a problem… Read More »A Better Way to Brainstorm Root Causes
In order to do your job, you need to see your job. As some of you already know, SIPOC is a process improvement tool that… Read More »SIPOC with a Twist (Think Policies, not Processes)
Knowledge work is invisible. It’s inside your head, or buried in emails and files. That’s the biggest problem you face when you’re trying to be… Read More »(VIDEO) Is Work in Process Sinking Your Productivity?
In my first LeanBP Blog post, I explained the “why” for Lean Applied to Business Processes (LABP). Now, I’m going to explain the “what.”… Read More »The 8 Biggest Wastes in the Business Office
“Do your job!” If you watch football at all, you’ve heard this line before. It’s what coaches tell players when the game gets tight. No… Read More »Mastering Your Circle of Influence
