When Finger-Pointing Is a Good Thing
This month’s blog post will be short and sweet. Why? My WIP is at max! (If this concept is new to you, revisit my video on… Read More »When Finger-Pointing Is a Good Thing
process improvement
Three Warning Signs Your Process Improvement Effort Will Fail
“Constraint: anything that limits a system from achieving higher performance versus its goal.” —Eli Goldratt, What Is This Thing Called Theory of Constraints and How Should… Read More »Three Warning Signs Your Process Improvement Effort Will Fail
A Better Way to Brainstorm Root Causes
Determining root causes seems to be a lost art. It’s a discipline, and if we aren’t willing to apply disciplined thinking when diagnosing a problem… Read More »A Better Way to Brainstorm Root Causes
SIPOC with a Twist (Think Policies, not Processes)
In order to do your job, you need to see your job. As some of you already know, SIPOC is a process improvement tool that… Read More »SIPOC with a Twist (Think Policies, not Processes)
The 8 Biggest Wastes in the Business Office
In my first LeanBP Blog post, I explained the “why” for Lean Applied to Business Processes (LABP). Now, I’m going to explain the “what.”… Read More »The 8 Biggest Wastes in the Business Office