Go Faster, Produce More—but with Integrity
If you’ve been following my blog regularly, you know that my Lean Applied to Business Processes course is actually the product of what I’ve learned… Read More »Go Faster, Produce More—but with Integrity
continuous improvement
Are You Marching to the Beat of the Wrong Drum?
In the business office, we often tend to think of the deliverables we produce in terms of a rate. For example, we might have… Read More »Are You Marching to the Beat of the Wrong Drum?
Optimizing Without Balance—A Vicious Cycle
It’s counterintuitive to think that maximizing your job or your department’s throughput can have a detrimental effect on your company. But that’s exactly the problem… Read More »Optimizing Without Balance—A Vicious Cycle
Putting 5S to Work in the Business Office
If you read this blog regularly, you’re aware that the same lean tools that make manufacturing more efficient can work wonders in the business office.… Read More »Putting 5S to Work in the Business Office
Where’s the Value in Your Business Processes?
Teaching Lean Applied to Business Processes is never dull. But once the conversation turns to finding value in the steps of a business process, things… Read More »Where’s the Value in Your Business Processes?
LABP’s Biggest Gift Is Time
How are you coming along with your end-of-year initiatives? Are you realizing noticeable gains, or are you getting bogged down with too much work in… Read More »LABP’s Biggest Gift Is Time
Three Warning Signs Your Process Improvement Effort Will Fail
“Constraint: anything that limits a system from achieving higher performance versus its goal.” —Eli Goldratt, What Is This Thing Called Theory of Constraints and How Should… Read More »Three Warning Signs Your Process Improvement Effort Will Fail
A Better Way to Brainstorm Root Causes
Determining root causes seems to be a lost art. It’s a discipline, and if we aren’t willing to apply disciplined thinking when diagnosing a problem… Read More »A Better Way to Brainstorm Root Causes
SIPOC with a Twist (Think Policies, not Processes)
In order to do your job, you need to see your job. As some of you already know, SIPOC is a process improvement tool that… Read More »SIPOC with a Twist (Think Policies, not Processes)
(VIDEO) Is Work in Process Sinking Your Productivity?
Knowledge work is invisible. It’s inside your head, or buried in emails and files. That’s the biggest problem you face when you’re trying to be… Read More »(VIDEO) Is Work in Process Sinking Your Productivity?
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